Terms of Use

Welcome to Candou!

We’re thrilled to have you join our Platform. Before you get started, please take a moment to review our Terms of Use. These Terms govern your access to and use of the Candou Platform and form the foundation of our relationship with you.

First, a little about us - Candou is the registered brand name for the Platform owned and operated by Tavistock Technologies Limited. Tavistock Technologies Limited is incorporated in England and is listed with Companies House (Company Registration No. #16002717).

By using the Candou Platform through the action of either 'Signing In' or 'Creating an Account', you confirm your agreement to these Terms, which may be updated from time to time. The most recent version will always be available on the Platform, so we encourage you to check regularly for updates. These Terms also make reference to important standalone documents (Privacy Policy, Cookies Policy, App Privacy Policy), which you also agree to be bound by when using the Candou Platform. If you do not agree to the Terms, please refrain from using your Account and discontinue use of the Platform immediately.

If you are accepting these Terms on behalf of a company or another legal entity (whether incorporated or not), you represent and warrant that you (i) have the legal authority to bind the organisation / delegated individual to these Terms, (ii) have read and understood this, and (iii) agree to these Terms on behalf of the organisation / delegated individual.

All Individuals registering on the Platform acknowledge and agree that they do so as an independent self-employed contractor and not as an employee or worker. Consumers are not eligible to use the Platform and should not use the Platform.

1. Definitions

The terms listed below have the following meanings:

Account – also referred to as the User Profile. This is the stored information held on record for either the Company or the Candou’er.

App - the mobile application available for download on both the Google Play Store and Apple App Store. The App provides access to Candou's Platform features, including job browsing, engagement management, notifications, and secure payment flows.

Booking Fees - refer to the total amount payable by the Company upon confirming a Job engagement. This includes the agreed payment to the Candou’er as well as any applicable Platform Fees. Distinct from Cancellation Fees and No-Show Fees.

Cancellation Fee - fee payable by either the Company or Candou'er for cancelling a Job outside the Cancellation Window, as described in Section 10 of these Terms.

Cancellation Window – the time-period in which either the Company or the Candou’er can cancel the Job without penalty, as described in Section 10 of these Terms.

Candou – the online Marketplace that enables Candou’ers to connect and engage with local Companies, on terms to be mutually agreed. This can be accessed via any websites, software applications and technologies owned and made available by Tavistock Technologies Limited, where applicable.

Candou Enhanced Pay - an additional earnings top-up contributed by companies to help offset the lack of traditional employment benefits, such as holiday pay, sick leave, and pension contributions, that self-employed workers aren't entitled to. It is a mandatory contribution, but the amount is flexible. Companies choose how much to contribute within a defined range, based on their values, budget, and commitment to fair work.

Candou’er – an individual who creates an Account on the Platform and is looking to make a bit of extra money, wants to try something new, needs greater flexibility around their day, or a combination. A Candou’er is classed as self-employed and is responsible for complying with all their own legal and tax obligations as self-employed individuals.

Company – a legal entity (not an Individual) using the Platform for strictly business purposes, that registers an Account as a ‘Company’, with a view to booking a Candou’er to complete a Job.

Content - means any comments, messages, information, materials, text, images, videos, photographs, trademarks, corporate names or other materials posted or uploaded by either a Company or Candou’er to the Platform.

Deemed Employee –refers to a Candou’er whose engagement with a Company falls within section61M(1)(d) of ITEPA

Equitable Agreement - the binding engagement between the Company and the Candou'er once a Job has been confirmed and payment methods have been securely authorised.

Fees - means all fees and amounts to be paid by under these Terms (which may include Candou’er Fees, Platform Fees, Late Cancellation Compensation, No-show fees and Platform Bypass as applicable).

Force Majeure - events or circumstances beyond the control of either Party that prevent the contractual obligations, including natural disasters, technical failures, or government restrictions (see Section 12).

Health and Safety Obligations- the responsibilities of Companies to ensure all Jobs comply with applicable health and safety regulations, including conducting risk assessments and providing necessary safety measures.

IR35 – refers to Chapter10, Part 2 Income Tax (Earnings and Pensions) Act 2003 (as amended from time to time

Job – the specific job or engagement a Company posts on the Platform that requires the services of a Candou’er in order to be carried out, on terms to be mutually agreed. A Job can last for a maximum of 1-week (or 40-hours).

Job Description - means a description of the services, responsibilities, required hours, proposed Hourly Rate, Cancellation Period and/or other requirements for a Job that is posted to the Platform by a Company.

No-Show Fee - a charge applied when a Candou'er fails to attend a confirmed Job. See Section 11.

Party or Parties - refers to either the Candou'er or the Company individually, or to both collectively, as the context requires.

Platform Bypass – engaging in direct, off-Platform work after initially connecting via the Platform.

Platform Fee - a fee charged by Candou for use of the Platform's services and infrastructure, included within the Booking Fee.

Secure Authorisation - the process by which Users validate their payment methods via Stripe. No charges are made at this point unless triggered by specific Platform conditions.

Secure Payment Process - refers to the process by which Candou securely stores a User's payment method for future use, including any required authentication under applicable regulations. This process enables Candou to initiate payments immediately when pre-defined conditions are met, such as completing a Job or Cancellation / No-Shows, in accordance with Platform policies.

Stripe - is a global technology company that provides infrastructure for online payments (www.stripe.com)

Tavistock Technologies Limited, “we” or “us” or “our” - company registered in England and Wales with company number 16002717 and registered office at 14 The Paddocks, Weybridge, Surrey, KT13 9RJ.

Terms – refers to the Tavistock Technologies Limited’s Terms of Use for using the Platform.

User – refers to a person or entity with a registered Account on the Platform, either in capacity as Candou’er or Company (either “Party” or “Parties” to these Terms).

Vento Bands - the statutory guidelines for compensation limits in cases of discrimination claims arising from a Job, as referenced in Section 14.

You or “your”- refers to the person or entity entering into these Terms.

References to legislation are to that legislation as amended from time to time; all references to the singular shall include the plural, and vice versa; reference to a “person” includes a “legal entity” such as a company or partnership; and “including” means “including without limitation”.

If you have further questions about these Terms or just generally using the Platform more information can be found here for Candou'ers and here for Companies

2. What services does Candou provide?

Candou offers the following services:

• Platform Maintenance and Interaction: Provides and maintains a technology-and-service-enabled Platform where Companies and Candou’ers can interact, connect, and engage.
• Access and Usage: Grants Companies and Candou’ers the ability to access and use the Platform in accordance with the agreed Terms of Use.
• Job Posting: Enables Companies to post Jobs on the Platform, offering opportunities to connect with and hire Candou’ers for specific tasks or projects.
• Job Application: Provides Candou’ers with the tools to search for, apply to, and engage with Jobs posted by Companies.
• Payment Facilitation: Streamlines the direct payment process between Companies and Candou’ers, ensuring seamless transactions through the Platform.
• No-Show Fee Collection: Facilitates the collection of No-Show fees from Candou’er

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3. So, how does Candou work?

Candou is an online marketplace that enables Candou’ers to connect and engage with Companies, as follows:

Step 1 – both Companies& Candou’ers must create a profile. This allows others to get to know you a little better. Creating a profile is required to be able to post or search for Jobs

Step 2 – Companies can then create Job posts which are then publicly displayed for Candou’ers to review. Jobs are limited to a maximum of 40 hours per week, up to a maximum of 1-week.If more than one Candou’er is required per Job then multiple posts will be created for the same opportunity

Step 3 – Candou’ers who wish to be considered for the Job can express their interest by reacting positively to the post. This confirms the Candou’ers willingness to complete the Job at the proposed Hourly Rate

Step 4 – Companies can then review the public-profiles for the Candou’ers that have reacted positively to the post. The Company can then accept any Candou’er based on their profile, past reviews, selected skillsets and suitability for the engagement. A Company’s decision to Accept a Candou’er means there is an acceptance from both sides to perform the Job at the proposed Hourly Rate, based on the terms set out in the description

Step 5 – When a Candou’er has been Accepted for a job, they will be notified via the Platform and the agreement will be subject to the terms contained in the Job description and as otherwise agreed through the Platform – this agreement will be recorded as an Equitable Agreement. The Candou’er will then complete the Job in accordance with the terms agreed with the Company (subject to applicable cancellation rights of either party)

Note: Candou is not a party to any Equitable Agreement and does not supervise, direct, or control the conduct, suitability, qualifications, or legal compliance of any Company or Candou'er.

Step 6 – By accepting the Job, both the Candou’er and the Company agree to pay the following, as applicable:

1. Candou’er Fee – payable by the Company (see section 13)
2. Platform Fee – payable by the Company (see section 13)
3. Cancellation Fee – payable only when certain     conditions are met (see section 10)‍
4. No-Show Fee – payable by the Candou’er only when certain conditions are met (see section 13)

All our payments are processed through Stripe.

Step 7 – Upon completion of the Job, both the Company and the Candou’er can leave a review for the other party.

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4. What are Candou’s Role & Responsibilities?

Candou serves strictly as an intermediary, functioning as an online marketplace to facilitate connections and engagements between Companies and Candou’ers for the purpose of entering into Equitable Agreements. Candou’s obligations are limited to providing the necessary tools and resources to enable these interactions, as outlined in these Terms of Use.

Companies and Candou’ers remain independent parties who contract directly with one another via the Platform. As the provider of the Platform, Candou is not a party to any contracts formed between Companies and Candou’ers, nor does it represent either party or enter into contracts on their behalf. Candou does not employ, supervise, or manage Candou’ers, nor does it oversee the execution or outcomes of any agreed Jobs, or pay any fees. These responsibilities rest solely between the Company and Candou’er.

Candou is an independent marketplace. We do not vet, endorse, or recommend any individual Candou’er or Company for any specific job, engagement, or suitability.

• No vetting or background checks: Candou does not conduct background checks, skills assessments, or employment history  verification on Candou’ers or Companies.
• No recommendations or matchmaking: we do not suggest or rank Candou’ers for specific roles, nor do we recommend Companies to Candou’ers. Applications will be seen by Companies in chronological order from when they were submitted.
• Responsibility lies with users: it is the sole responsibility of Companies to assess the suitability of a Candou’er for a given task, and vice versa.

Candou facilitates connections, payments, and compliance workflows, but does not act as an Employment Agency, Employment Business or Recruiter.

Companies assume full responsibility for “accepting” Candou’ers for Jobs based on information provided via the Platform. However, Candou cannot guarantee:  

• The quality, suitability, or legality of any Candou’er or the services they provide;  
• The accuracy, truthfulness, or non-infringement of any information submitted by Candou’ers;  
• The performance, behaviour, or conduct of any Candou’er or third party, including during the completion of a Job.  

Candou will not be held responsible for the availability or suitability of Candou’ers, nor for any acts or omissions committed by them before, during, or after a Job.

Companies and Candou’ers are solely responsible for addressing any difficulties, claims, or disputes that may arise during the negotiation or performance of contracts for Jobs. As such, each User agrees to hold Candou harmless from any liabilities, whether director indirect, stemming from the establishment, execution, or completion of any contractual relationship between a Company and a Candou’er.

The Company and Candou’er are responsible for paying all respective fees as per the agreed Terms.  is not responsible for settling fees between parties, it reserves the right to assist in the collection of fees or take action against either party for payments due to the platform.

The Platform may include links to third-party websites or resources (“Third-Party Services”) that are subject to separate terms, conditions, and privacy practices. Candou does not guarantee the availability, accuracy, or reliability of these Third-Party Services, nor does it endorse or take responsibility for the content, products, or services offered by them.

5. Creating a Profile

In order to make use of the Platform, both Companies and Candou’ers must create an Account

Each Company must provide the following information:

• Registered name
• Companies House company number
• Contact details
• Payment details (incl. linked Stripe Account)
• Sales tax / VAT number, if applicable

In addition, each Company registering on the Platform must confirm they are an authorised signatory or authorised representative, and warrant that you have the authority to legally bind that entity and grant Candou all permissions and licenses provided in these Terms.

Each Candou’er must provide the following information:

• Full name
• Contact details
• Date of birth – must be a minimum of 18-years’ old
• Linked Stripe Account (Candou'ers will be directed on how to create an account through the Platform if they don't already have one).
• National Insurance Number

Candou'ers will also be required to submit their bank account details via a secure Stripe-hosted payment link for payout purposes; this information is encrypted and managed solely by Stripe and is never accessible to Candou or its administrators.

The Platform is intended for authorised use only by persons acting in the course of a business, i.e. not consumers. As such, the Candou’er guarantees that they are independent contractors and comply with all applicable laws and regulations, specifically in relation to meeting the independence criteria for entrepreneurs and as such are entitled to provide services in the United Kingdom.

In addition, Candou’ers must self-verify their Right to Work in the United Kingdom (check the government website if you're unsure). Candou’ers will need to take all necessary supporting evidence to each Job so the Company can verify this before any shift starts. In the event this information is not provided, or the information does not meet the necessary criteria, this will be marked down as a No-Show (see section 13).

The Candou’er will also be restricted from applying &/or completing any further Jobs until the issue is resolved and valid documentation is provided.

Companies are required to conduct updated digital right-to-work checks for Candou’ers before commencing any engagement. Failure to complete right-to-work checks may result in penalties under Home Office regulations.

Contact our Support Team to learn more about how to do this: [email protected]

Account Usage

Each User is solely responsible for what is written on their Profile. The information must be correct, complete, truthful, up-to-date, and not in violation of any laws or regulations. The information may never be misleading, insulting, discriminatory or otherwise unlawful or unnecessarily offensive. In the event that a User provides false, inaccurate, out-of-date or incomplete data (or fails to keep information provided up to date), Candou shall be entitled (in addition to our other rights and remedies) to suspend or close your Account and refuse any future access to all or part of the Services.

Candou is in no way liable for the content of any Profile, and it is always the assumption that the person communication through the Platform is the legal representative of the account owner. Candou therefore accepts no liability towards the Company, the Candou’er, or any third party for any inaccuracy or incompleteness of any Profile.

You may not use another user’s Account at any time and attempting to do so shall be a material breach of these Terms which shall entitle us to terminate your Account. You must not assign or otherwise transfer your Account to another party.

By creating a Profile, this grants Candou permission to use (a) any information about a Job posted as required to enable Candou to perform its obligations under these Terms; and (b) use Company logos for promotional purposes in connection with the Platform.

Job listings posted on Candou will be made publicly accessible and can include details sourced from the Company's profile, such as business descriptions, logos, and uploaded images.

Candou is committed to protecting user data in compliance with UK GDPR. For details on how your data is collected, stored, and used, please refer to our Privacy Policy and App Privacy Policy.

6. Independent Contractors & Added Protections

Candou’ers guarantee that they are independent contractors and comply with all applicable laws and regulations, in particular IR35. Candou will assist Candou’ers with the following aspects of their business, such as making it clear and easy to monitor all the different Companies the Candou’er has worked with, and the hours worked with each, respectively.

Candou does not guarantee any minimum level of work or income for Candou’ers, but Candou'ers have full control over the hours they work and only work at times that work for them. All engagements are subject to the availability of Jobs and the discretion of Companies. Candou’ers acknowledge that they are not entitled to employment rights, including but not limited to holiday pay, sick pay, or maternity / paternity pay, under current UK law.

However, Candou is proud to be the first platform of its kind to actively address some of these issues by having a mandatory Candou Enhanced Pay feature as standard. These payments are designed to enhance the financial security of our Candou’ers and demonstrate our commitment to fairness and innovation. While rates may vary, we strongly encourage all Companies on the Platform to demonstrate their values and commitment to fairness and contribute as much as reasonably possible.

The Candou’er is entirely responsible for all legal and tax aspects of your business, such as reporting your turnover and reporting and paying any relevant taxes on time.

7. Posting a Job

Posting a Job on the Platform will be made publicly available to Candou’ers. The Company is wholly responsible for ensuring that any information contained in a post is accurate, clear and complete, and includes a description of:

• Date; times; locations (if multiple locations over multiple days, these will need to be entered as separate jobs)
• Roles and responsibilities of task
• Skills required / skills that people can develop by doing the task
• Proposed Hourly Rate
• Any Health & Safety matters to be aware of, and steps taken to prevent or control these risks
• Accessibility arrangements in accordance with the Equality Act 2010
• Any certifications required
• Any other information deemed reasonable to allow a Candou’er to self-evaluate whether they would be capable of performing such tasks

The Platform and Job postings must be accessible to individuals with disabilities in accordance with the Equality Act 2010. Clients must include any required accessibility arrangements and accommodations in Job Descriptions to ensure equal opportunities for all Candou’ers.

The Platform complies with the statutory National Minimum Wage and National Living Wage rates as set forth by UK Employment Law. Companies must ensure that proposed Hourly Rates meet or exceed the applicable minimum wage standards, which may vary based on age and location. As of April 2025, the National Living Wage for workers aged 21 and over is £12.21 per hour.

The information included must meet all Candou’s requirements as set out in these Terms and comply with any relevant laws and regulations. The information may never be misleading, insulting, discriminatory or otherwise unlawful or unnecessarily offensive, as deemed by Candou management.

Candou always has the right to (temporarily) block or remove a posting, not to be unreasonably done. In most circumstances, a representative from Candou will reach out to the Client in advance of doing so, except in the case where there are indications of abuse or there is clear violation of this Agreement.

Candou accepts no liability for the content of any Job posting and any other information that the Company places on the Platform.

The Company agrees to:

• Ensure that any Job selection process does not discriminate, directly or indirectly, against any Candou’er based on factors such as age, disability, gender identity, marital status, pregnancy, race, religion, or other protected characteristics
• Act fairly and responsibly throughout the Job process, refraining from misusing the platform to gather ideas or responses from Candou’ers with no intention of engagement.
• Avoid actions that could infringe upon the intellectual property rights or other legal rights of Candou’ers or third parties.
• Use the Platform solely for its intended purpose and not as a means to advertise or promote activities or services unrelated to its functions, including unsolicited messaging to other Users.
• Cover any costs, damages, claims, or losses incurred by the platform arising from violations of these terms or conditions.

The Company affirms that it possesses all required authorisations, permissions, and licenses to comply with these Terms and to engage Candou’ers for the relevant Jobs.

8. Withdrawing / Amending a posting

Up until the point a Candou’er has been “Accepted” the Company can withdraw or amend their Job postings. Formal acceptance occurs when the Company completes the required Secure Payment Process, at which point the Company's payment details are securely stored and the engagement becomes binding. From that point forward, the booking is governed by Candou's Cancellation Policy (see Section 10).

Candou’ers can withdraw their expressed interest (see “Saved Jobs” section in your profile on the App) up until the point you have been Accepted by a Company. However, if you have been Accepted by a Company (see “Upcoming Jobs” section in your profile) then, any withdrawal will also be subject to the relevant Cancellation Policy (see section 10).

9. Relationship between Company & Candou’er During Shift

Upon accepting a Candou’er, the Company agrees to and shall be responsible for:

• Verifying the Candou’er’s Right to Work in the United Kingdom by checking the individual has the appropriate documentation (see the government website on how to check)
• Verifying and running any necessary background checks on prospective Candou’ers (including DBS checks where required);
• Providing the Candou’er with all necessary information required to carry out the Job
• Providing any relevant instructions concerning the task to be carried out, but not provide directive in the way in which it must be carried out
• Entering into written contractual terms directly with the Candour’er, subject to the Minimum Terms being included in the Assignment and any other terms agreed via the Platform, in relation to the engagement of services for the Job, and any other provisions the Company deems necessary &/or appropriate
• Complying with the applicable obligations under Health & Safety legislation

Companies are responsible for ensuring that all Jobs comply with applicable Health & Safety regulations. This includes conducting risk assessments and proving necessary safety equipment or training where required.

At the point of accepting a Candou’er, thereby triggering the Equitable Agreement, the Company will be required to securely provide payment details in accordance with Candou's Secure Payment Process (handled through Stripe). This enables Candou to confirm the Job and to charge the full Fees when the Job is completed or, where applicable, cancelled in accordance with Platform policies. Funds are then processed automatically by Candou, including any payments or refunds due to the Company or Candou'er.

Likewise, at the point of formally applying for a Job, the Candou'er must securely store their payment method in order to cover potential Cancellation or No-Show fees. These will only be processed if the Candou'er fails to attend the Job in accordance with the Platform's Cancellation Policy. If the Candou'er attends as scheduled, no fees will be charged.

While these safeguards are rarely invoked, they exist to give all Users, both Companies and Candou'ers, confidence that agreed Jobs will proceed reliably and fairly.

Cancellation Policy - see Section 10

Fees & Payment Processes - see Section 13.

10. Cancellation Policy

The Cancellation Window is the time period before the Job takes places during which either party may cancel via the Platform without penalty.

The Cancellation Window is when there is more than 48-hours in advance of when the Job is due to start.

Candou’er

Once accepted for a Job, a Candou'er is expected to honour the commitment. If the Candou'er cancels the Job via the Platform after the Cancellation Window has expired (i.e. providing less than 48-hours' notice), a Cancellation Fee will normally be payable. However, if the Candou'er is unable to attend due to unforeseen or exceptional circumstances, such as illness, emergency, or other validated disruption, they must contact Candou as soon as possible at: [email protected]. The Candou'er must provide appropriate evidence to support their inability to attend, including a doctor's note in the case of illness. Candou will assess each case individually and may, at its sole discretion, waive or reduce the applicable Cancellation Fee.

Company

If, following the expiration of the Cancellation Window, the Company cancels via the Platform (or otherwise refuses to allow the Candou’er to perform the work on the day having not communicated their intention to cancel), a Cancellation Fee will be payable, as follows:

• 24 to 48 hours’ notice – The Company is charged 75% of the fee payable
• Less than 24 hours’ notice – The Company is charged 100% of the fee payable

Below are some examples to illustrate how the Cancellation Policy works:

Example 1: Candou’er Cancels After the Cancellation Window

Scenario: The Job is scheduled to start at 9:00 AM on Friday. The Cancellation Window closes at 9:00 AM on Wednesday (48 hours before the start of the Job). The Candou’er cancels via the Platform at 1:00 PM on Wednesday (i.e. only 44 hours’ notice).

Outcome: The Candou’er will be charged a Cancellation Fee unless waived by Candou.

Example 2: Company Cancels Within 24 to 48 Hours

Scenario: The Job is scheduled to start at 10:00 AM on Monday. The Company cancels the Job via the Platform at 5:00 PM on Saturday, giving 41 hours’ notice.

Outcome: The Company is charged:

• 75% of the Candou'er Fee (i.e. if the original Candou'er Fee was £200 the Company would pay £150).
• Platform Fee (illustrative figures only if the original Platform Fee was £20 the Company would pay £15).
• Total charge: £165.
• £165 is debited from the Company’s account. The Candou’er receives £150 and Candou receives £15.

Example 3: Company Cancels With Less Than 24 Hours’ Notice

Scenario: The Job is scheduled to start at 2:00 PM on Wednesday. The Client cancels at 11:00 PM on Tuesday.

Outcome: The Company is charged:

• 100% of the Candou'er Fee (using the same example as above, this would be £200).
• 100% of the Platform Fee (again, using the same example as above, this would be £20).
• Total charge: £220.
• £220 is debited from the Company’s account. The Candou’er receives £200 and Candou receives £20.

These Cancellation Fees are payable at the point either Party cancels via the Platform outside the Cancellation Window. All payments are processed automatically.

Candou reserves the right to cancel any Job at any time if deemed necessary by Candou, without either Party being entitled to any form of payment.

11. No-Show Policy

If, following the expiration of the Cancellation Window, and having not cancelled the Job via the Platform the Candou’er fails to show up to perform the task on the day, this will be marked down as a No-Show. It is the duty of the Company to notify us via the Platform.

Candou accepts no liability for damage of any kind suffered by the Company arising from the failure of the Candou’er to not show up. The Company hereby indemnifies Candou for any loss or damage suffered by the Company in connection with any third-party claims made against the Company.

The Candou’er will be responsible for paying a No-Show fee to the Platform. Repeated offenders may be removed from the Platform without warning. Any assignments for which the Candou’er had been selected for at the time of removal from the Platform will be made available to other Candou’ers on the Platform.

In the event of a cancellation or no-show, the respective party, either the Company or the Candou’er, will be responsible for paying the associated fees as set out in these Terms.

For No-Shows, the fee is processed after the Company reports the absence and it is verified by Candou.

WORKED EXAMPLE: Candou’er No-Show

Scenario: The Job is scheduled to start at 7:00 AM on Saturday. The Candou’er fails to show up without prior notice.

Outcome:

• The Candou’er is charged a No-Show Fee.
• The fee is equivalent to the amount displayed at the point the Candou'er confirmed their intention to apply for the Job.
• The fee is payable to Candou and will be charged automatically in accordance with Candou's No-Show policy

Both the Candou’er and the Company will receive notifications regarding any penalties and payments. If a Candou’er or Company disputes the penalty, they can submit evidence through the Platform within 3 working days of the incident. Candou may then review the evidence and make a final determination at its sole discretion.

We Hate Doing This

Whilst we take no pleasure in charging Cancellation and No-Show fees, they play an essential role in maintaining the integrity and trust within the Candou Platform. These fees are carefully designed to ensure all Users, Companies and Candou’ers alike, can have confidence and reassurance that Jobs will be fulfilled as agreed.

By implementing these fees, we create a commitment framework that motivates Users to uphold their responsibilities and respect the terms of their engagements. This protects Companies from unexpected disruptions and gives Candou’ers assurance that the opportunities offered are genuine and reliable.

We emphasise that these fees are only applied in rare circumstances where obligations are not met, and we actively work to minimise their occurrence. Our primary goal is to foster a professional and reliable environment for everyone on the Platform, ensuring consistency, accountability, and fair treatment across all interactions.

Rest assured, Candou remains committed to helping Users address any concerns or issues related to these fees. If further clarification or support is needed, our dedicated Support Team is always available to assist: [email protected]

12. Early Termination

It is only possible to terminate a Job early under special circumstances, including the following:

1. Health and Safety Concerns: If conditions at the work site or the nature of the task pose unforeseen health and safety risks to the Candou’er, early termination may be justified.

2. Breach of Contract: Either party fails to meet the agreed terms outlined in the Equitable Agreement, such as late payment by the Company or failure by the Candou’er to deliver work to an expected standard.

3. Unforeseen Personal Emergencies: The Candou’er is forced to withdraw due to an urgent, unexpected personal circumstance (e.g., medical emergencies or family crises).

4. Technical or Resource Limitations: The Company fails to provide the tools, materials, or access required for the Candou’er to complete the Job.

5. Inappropriate Conduct: Instances of harassment, discrimination, or other inappropriate behaviour from either party that make it untenable for the other party to continue.

6. Legal or Regulatory Violations: If it is discovered during the engagement that continuing the Job would violate laws, regulations, or compliance standards.

7. Force Majeure Events: The Platform is not liable for disruptions caused by force majeure events (see below for wider definition) or emergencies beyond our control. Jobs affected by such events may be terminated without penalty under the special circumstances outlined in these Terms.

Force Majeure events include, but are not limited to:

Natural Disasters: Earthquakes, floods, hurricanes, tornadoes, wildfires, landslides, severe storms or ice events.

Political & Civil disruption: war or invasion, terrorist attacks, riots or civil unrest, government embargoes or blockades, changes in law or regulations, national or regional emergencies

Public health &infrastructure: epidemics or pandemics, widespread outages, major transportation or supply chain breakdowns, cyber-attacks or major IT system failures, shortages of essential materials or medical supplies

Other events: Nuclear accidents, acts of sabotage or piracy, environmental emergencies.

Evidence Submission
Both Parties must provide evidence (recorded – audio, video, or other relevant documentation) and reasoning to Candou within a period of 3 working days from the date of early termination of a Job. This evidence will be used to assess the circumstances surrounding the termination.

In the absence of sufficient evidence from either party, Candou will assume responsibility for making a determination. By default, Candou will side with the Candou’er and ensure that appropriate payments are made where they are deemed due.

Exceptions and Discretion
However, Candou reserves the right to deviate from this default position if:

• A serious breach of the Terms of Service is evident; or
• Exceptional circumstances arise that warrant a more detailed investigation.

Resolution Process
Parties are encouraged to resolve any disputes between themselves in good faith prior to escalation. If unresolved, Candou may review the submitted evidence and make a final determination at its' sole discretion.

Legal or Regulatory Violations

Companies planning to terminate engagements with multiple Candou’ers should adhere to collective redundancy consultation requirements under UK Employment Law. Proposed changes extend protective award periods from 90 to 180 days. Candou’ers affected by such measures would be entitled to compensation in accordance with statutory guidelines.

13. Fees & Payment Process

At Candou, we do things differently. We believe that waiting a long time to get paid after completing a Job shouldn’t be part of your working experience. That’s why we ensure the payment process starts as soon as the work is done.

By prioritising immediate payments, we minimise the time Candou'ers face between completing the work and seeing the financial reward in their account. This approach not only supports our Candou’ers in managing their cash flow better but also creates a system where excellence is recognised and rewarded instantly.

For Companies, this ensures access to a motivated and reliable pool of talent, as our Platform incentivises the very best professionals to sign up. By valuing time and eliminating delays, we’re fostering a community built on trust, efficiency, and a shared commitment to quality work.

We’re here to redefine how work gets done and, importantly, how great people get rewarded for their efforts.

At the point when both the Company and the Candou’er accept the terms of engagement, each Party will be required to securely authorise their respective payment method. This enables Candou to process any applicable charges in accordance with platform policies, including Booking Fees, No-Show charges, or cancellation-related payments.

Booking Fees refer to the total amount payable by the Company upon confirming a Job engagement. This includes the agreed payment to the Candou’er as well as any applicable Platform service fees. Booking Fees are distinct from Cancellation Fees and No-Show Fees, which are applied only under specific circumstances as outlined in Section 10.

Candou’er Fees

These are the fees payable by the Company to the Candou’er in exchange for services rendered during the performance of the Job. The breakdown is as follows:

• Candou Base Pay: Based on an agreed-upon Hourly Rate. For example, an 8-hour shift at £20 per hour equals £160.
• Candou Enhanced Pay: ranges between 5% - 20% of the Candou Base Pay. In this example, 10% would be £16

In this example, the total Candou’er Fees payable amount to £176.

Platform Fees

The Company owes Candou a fee for using the Platform. This fee is set at a rate determined by Candou, is subject to change at any time, and displayed as a separate fee when the Company creates a Job on the Platform.

In the event of a “No-Show” by the Candou’er, neither the Candou’er Fees nor the Platform Fees will be payable by the Company.

Pro-Rata Payments

Once the Job is marked as complete, Candou will automatically calculate the Candou’er’s final payment based on the hours logged via the Platform, applying a pro-rata rate where applicable. Subject to any findings under the Early Termination procedures (Section 12), Cancellation Policy (Section 10), or No-Show Policy (Section 11), Candou will initiate payment with funds typically transferred within three to five business days.

Worked example:

If a Job was originally booked for 5 hours with a total estimated Booking Fee of £100, but only 4 hours are completed and verified through the Platform, the final fee debited from the Company’s account will be adjusted on a pro-rata basis. In this case, 4 hours out of 5 equals 80%, resulting in a final charge of £80.

No-Show Fees

No-Show Fees are charges payable by the Candou’er to the Candou. These fees are set at a rate determined by Candou, subject to change, and become payable once a "No-Show" is registered via the Platform.

All amounts due by the Company &/or Candou’er to Candou under these Terms shall be paid in full, without any offset, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

Candou reserves the right to assign and/or offset all claims that we and our affiliates have against the Company &/or Candou’er against all claims that the Company &/or Candou’er has against Candou, even if our claim is not due and payable, your claim is not due and payable, or our claim is conditional

The Company agrees to indemnify and hold us harmless against any and all losses, costs, damages, expenses, or penalties incurred as a result of failing to comply with these Terms, including but not limited to fulfilling obligations such as payment of Candou’er Fees or compliance with IR35 regulations. Depending on the specific requirements of each Job and whether the Candou’er is classified as a Deemed Employee, these liabilities may include, but are not limited to:

• Candou’er Fees, as agreed upon in connection with the original Job Description
• Any income tax, employees' and employers' National Insurance Contributions (NICs), apprenticeship levy related to the Candou’er Fees, and any associated interest or penalties imposed in connection with these
• Any agreed expenses between the Company and the Candou’er

Secure Payment Handling

Upon job confirmation, the Company’s payment method is securely authorised for the full Booking Fee, which includes the Candou’er’s agreed remuneration and any applicable Platform Fee. No funds are charged at this stage, the amount is held as a pending transaction within a Stripe-controlled account for up to 90 days.

When a Candou’er applies for a Job, their payment method is securely authorised via Candou’s payment system. This authorisation enables Candou to process a charge only in the event of a late cancellation or failure to attend (see Sections 10 and 11). No funds are debited at the point of application, and the authorisation remains inactive unless triggered by specific conditions outlined in Candou’s policies

Non-Payment Policy
Any Party that fails to consistently meet their payment obligations may have their account temporarily paused until outstanding fees or debts are resolved. Persistent failure to honour agreed payment terms may result in permanent account termination. Candou reserves the right to take any action necessary to recover any owed amounts in order to maintain Platform integrity.

Other Payment Terms

All fees payable by the Company under these Terms are calculated exclusive of taxes (e.g., VAT), fees, duties, or other applicable charges, unless otherwise expressly stated. The Company is required to pay an additional amount equal to any such taxes, fees, duties, or charges, as stated on the appropriate tax invoice provided.

Companies engaging Candou’ers deemed employees for tax purposes are responsible for ensuring compliance with increased Employer NIC rates, now set at 15%, and reduced liability thresholds of £5,000 annually, as per UK Employment Law changes effective April 2025.

If the Company fails to make a payment by its due date, interest will accrue on the overdue amount. This interest will be applied as follows:

• In accordance with the UK Late Payment of Commercial Debts (Interest) Act 1998 (the “Late Payment Act”), if applicable.
• If the Late Payment Act does not apply, interest will accrue from the due date until the payment date (both before and after judgment). This will be calculated and compounded daily at a rate of 4% per annum above the prevailing Bank of England Base Rate, or at 4% during any period when the Base Rate is below zero.

The Company agrees not to request cancellation of any sums paid electronically through the Platform, whether via their financial institution or by other means, during the performance of any Job.

All amounts owed under or in connection with these Terms must be paid in full without any deduction or withholding, except as required by law. If any deduction or withholding is mandated by law, the Company shall pay an additional amount to ensure that the net sum received and retained by us matches the full amount of the Platform Fees and Candou'er Fees that would have been received had no deduction or withholding been required.

The Company shall not claim any credit, set-off, or counterclaim to justify withholding payment of any amounts owed, in whole or in part.

The provision of Services to the Company is strictly contingent upon our receipt of all Fees due by the payment deadline. Unless explicitly agreed otherwise in writing, we will not be responsible or liable for delivering the Services if payment has not been received.

Dispute Resolution Mechanism

In the event of disputes between Companies and Candou’ers, the Platform provides mediation services as part of its support. Companies and Candou’ers are required to engage with these processes in good faith before pursuing external legal action. Compensation limits and procedures for employment disputes adhere to UK Employment Law.

14. Ratings & Reviews Policy

At the conclusion of each Job, both Companies and Candou’ers are required to provide a rating for the other party. These ratings must be fair, objective, and respectful, and under no circumstances should they contain defamatory, offensive, or insulting content. In the event of any discrimination claims arising from a Job, Companies must recognise updated compensation limits under Vento Bands for injury-to-feelings awards in discrimination cases. These statutory guidelines ensure fair resolution in workplace disputes.

Any violation of these guidelines may result in disciplinary action by Candou, which could include account restrictions or other measures. Candou reserves the right to remove any reviews at its sole discretion if they fail to comply with these standards.

Reviews play a vital role in maintaining trust and transparency on the Platform. They are frequently referenced by other users when making decisions, so we encourage all parties to provide honest, clear, and constructive feedback for the benefit of the entire community.

15. Keep it in your Platform

When using the Platform, Companies and Candou’ers must ensure that all interactions and transactions related to Jobs remain within the Platform itself. Any attempts to bypass the Platform’s processes (“Platform Bypass”), such as arranging payments, agreements, or further engagements outside the Platform, undermine its purpose and protections. This ensures transparency, accountability, and fairness for all parties involved. Additionally, conducting all transactions through the Platform helps support its continued operation and development, ensuring it remains a trusted and efficient space for future collaborations.

Any breach of these principles may result in both Parties being subject to a penalty. A fine will be levied on each Party, as to be determined by Candou. Such determination shall be final and binding. Candou also reserves the right to suspend or terminate user access to the Platform in cases of repeated or deliberate bypass in order to protect the integrity of the Platform.

It's important to note that any engagement conducted outside the Platform forfeits the advantages of performance-related reviews provided within the system. These reviews play avital role in establishing credibility and trust, which can significantly influence future opportunities for both Companies and Candou’ers. By staying within the Platform, you contribute to a transparent and evidence-based record of experiences, enhancing your reputation and ensuring smoother collaborations going forward. Building a strong track record through verified reviews is key to unlocking future opportunities and fostering success for all parties involved.

16. IR35 Compliance and Fee-Payer Responsibility

Companies must fulfill their responsibilities under IR35 legislation, conducting employment status determinations, issuing Status Determination Statements (SDS), and managing associated tax liabilities for deemed employees. The Platform provides tools to assist with tracking engagements but does not conduct assessments on behalf of Clients.

The Company warrants that it is the fee-payer as defined under Section 61N of the Income Tax (Earnings and Pensions) Act 2003 (ITEPA), and accepts full responsibility for ensuring compliance with all legal obligations. This includes, but is not limited to:

• Conducting an employment status determination to confirm whether IR35 applies to the engagement.
• Providing a Status Determination Statement (SDS) to the Candou’er and any other relevant parties if the Candou’er is deemed to fall within IR35.
• Deducting and remitting the appropriate income tax, National Insurance Contributions (NICs), and apprenticeship levy where required.

Failure to fulfill these responsibilities may result in legal and financial penalties, including liability for unpaid taxes, interest, and penalties imposed by HM Revenue & Customs (HMRC). The Company acknowledges that Candou is not responsible for conducting IR35 assessments or managing compliance on behalf of the Company.

17. Using the Platform

Users can access and utilise the Platform as soon as their Profile is successfully registered. By doing so, they acknowledge and agree to adhere to all relevant laws, regulations, and the Platform’s established guidelines and policy documents. Login details for access to and use of the Platform are personal to the User and must be treated with strict confidentiality. The User is responsible for any use &/or misuse of these login details.

When accessing the Platform, you agree not to duplicate, reverse-engineer, alter, or adapt any part of it, nor allow others to do so. Additionally, you agree to use the Platform lawfully and in accordance with the Platform's General Use Terms (see below). The Platform is designed for use by natural persons – it is not permitted to be used by automated systems, including establishing any links with, without the express written consent of Candou.

The Platform may only be used for the purpose for which access is granted. No access is to be granted to any third parties.

The intellectual property associated with the Platform, including copyrights, database rights, trademarks, patents, and any goodwill, belongs solely to us or our licensors. Your rights are limited to using the Platform in line with these Terms, with no additional rights granted.

If using the Platform or related services violates any laws outside England and Wales, such activities are prohibited, and this rule takes precedence over any other provisions in these Terms.

We reserve the right to review, edit, or remove any content generated by users that violates the principles of these Terms or for any legitimate reason deemed necessary.

Compliance with Obligations

Users are expected to fulfill all legal, administrative, and tax-related obligations related to their activities on the Platform. This includes ensuring compliance with relevant laws in England and Wales or foreign jurisdictions. Users may also be required to provide documentation proving adherence to these conditions upon request.

The Company confirms that any persons communicating on its behalf with Candou through the Platform has the authority to validly bind and represent the Company.

General Use

These Terms shall be governed by and construed in accordance with the laws of England & Wales. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England.

You must not use the Platform or behave during a Job in any manner that violates good faith, defames others, promotes obscenity, immorality, or discrimination of any kind, infringes on intellectual property or privacy rights, harasses, threatens, or causes distress to others, disrupts or overloads the service, facilitates unlawful acts, uses automated means to collect user information, misrepresents your identity, distributes unauthorised advertising or spam, or encourages breaches of these Terms. Additionally, content submitted via the Platform must not be shared outside of it without prior written consent.

Candou maintains a zero-tolerance policy for harassment, discrimination, or inappropriate behaviour by any User. Violations may result in account suspension or termination.

Prohibited Uses

You must not use Candou’s services for any illegal activities or for the businesses or product types listed below. The types of businesses listed here are representative of prohibited categories, but this is not an exhaustive list:

Any illegal products and services, including:

• Illegal drugs, substances designed to mimic illegal drugs
• Making of equipment and items intended to be used for making or using drugs
• Making references of ID-providing services
• Businesses that engage in, encourage, promote or celebrate unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic
• Sales or distribution of music, films, software, or any other licensed materials without appropriate authorisation
• Any other products or services that are in violation of law in the jurisdiction where you business is located or to which your business is targeted
• Businesses that make outrageous claims, use deceptive testimonials, use high-pressure upselling, or use fake testimonials (with or without a written contract
• Businesses offering unrealistic incentives or rewards as an inducement to purchase products or services
• No-value-added services, including the sale or resale of a service without added benefit to the buyer and resale of government offerings without authorisation or added value
• Sales of online traffic or engagement
• Negative option marketing, negative option membership clubs, and reduced price trials with unclear or hidden pricing
• Telemarketing
• Predatory mortgage consulting
• Predatory investment opportunities with no or low money down
• Suspicious remote technical support
• Door-to-door sales
• Document falsification services
• Any other businesses that Candou considers unfair, deceptive, or predatory towards consumers

Adult content and services, including:

• Adult services, including prostitution, escorts, pay-per-view, sexual massages, fetish services, mail-order brides, and adult live-chat features
• Adult video stores
• Gentlemen’s clubs, topless bars, and strip clubs
• Sexually orientated Jobs of any kind
• Pornography and other mature audience content(including literature, imagery, and other media) depicting nudity or explicit sexual acts

Debt collection, including the recruitment of Bailiffs

Weapons, firearms, explosives, and dangerous materials

Government services, including:

• Offering products and services by or on behalf of embassies and consulates
• Offering government services without authorisation or value-add
• Offering government services with misleading claims

18. Right to Termination

Candou reserves the right, at its sole discretion and without prior notice or liability, to suspend or terminate any account where it reasonably determines that these Terms or any of our Policies have been violated.

Additionally, Candou retains the right to suspend or terminate your account if it decides to discontinue the Platform, whether for technical, financial, or other legitimate reasons. This may also apply without a specific reason, provided that adequate notice is given. During the notice period, you will not be able to post, search for, or accept any new Jobs.

If you no longer want to use our Platform, you can delete your profile by contacting our Support Team on [email protected]

Candou may retain your Content and related data on our systems beyond the date of deletion of your Account for accounting and audit reasons in accordance with out legal &/or contractual purposes.

19. Platform Availability

Candou is an emerging and dynamic company, constantly evolving to better serve the needs of our Users. While we strive to ensure the Platform operates at optimal performance at all times, there may be occasions when this isn’t feasible. Rest assured, we will make every effort to minimise any disruption and keep the Platform accessible whenever possible.

However, we cannot guarantee uninterrupted, fault-free operation or availability. There may be instances where temporary suspension of the Platform is necessary to implement updates, or perform preventative or corrective maintenance.

We take no responsibility for forces outside our control.

Any guarantee, condition, representation or warranty which might otherwise be implied or incorporated into these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

20. Updating our Terms

Candou reserves the right, at its sole discretion, to modify, update, or revise these Terms and any associated policies.

You will be notified of updates to our Terms and policies through the Platform. For significant changes, a separate email notification will also be sent to you. It is your responsibility to review the revised Terms and policies carefully and evaluate how they may affect you.

If you do not agree with the changes, you should discontinue use of the Platform and delete your account in accordance with these Terms. Continued use of the Platform following the notification of changes will signify your acceptance of the revised Terms and policies.

The current version of these Terms takes effect from the date indicated at the top of the document.

21. Liability & Indemnity

Nothing in these terms and conditions is intended to exclude or limit liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot legally be excluded or restricted.

Candou is committed to managing the Platform effectively and ensuring it operates smoothly. However, all information on the Platform related to Jobs, Candou’ers and Companies, has been provided by either Candou’ers, Companies or third parties, who remain solely responsible for the accuracy and completeness of information provided, not Candou. Consequently, Candou is not obligated to oversee or verify the information presented and is not liable for any inaccuracies or omissions in the content available on the Platform.

Candou does not guarantee, and expressly disclaims any responsibility for, the accuracy, completeness, reliability, legality, or fitness for any particular purpose of any content or information provided through the Platform.

To the maximum extent permitted by law, the services and resources offered by Candou via the Platform are provided “as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. This includes, but is not limited to, warranties regarding the suitability of the services for specific purposes, accuracy, reliability, or completeness. Candou accepts no liability for any damages experienced by users or third parties due to errors or incomplete data presented or used from the Platform.

Candou does not provide, or arrange for, insurance coverage for Companies or Candou’ers. Companies and Candou’ers are responsible for obtaining their own insurance to cover liabilities arising from engagements facilitated through the Platform. This includes, but is not limited to, public liability insurance, employer’s liability insurance, professional indemnity insurance, or any other relevant coverage based on the nature of the Job.

Candou does not provide, arrange, or verify insurance coverage for Users. As such, both Companies and Candou’ers are encouraged to assess their specific needs and secure appropriate insurance policies to mitigate risks associated with their activities on the Platform.

Users acknowledge that Candou does not provide insurance and is not responsible for verifying the existence, scope, or adequacy of any insurance held by Companies or Candou’ers. Users are solely responsible for obtaining appropriate insurance coverage for their activities on the Platform.

Failure to obtain adequate insurance coverage may expose Users to financial and legal risks for which Candou accepts no liability. We strongly advise Users to consult with insurance professionals to ensure their coverage aligns with their obligations under these Terms and any applicable laws or regulations.

Candou acts as a facilitator, connecting Candou'ers with Companies. As such, Candou cannot be held responsible for the actions, decisions, or omissions of Candou'ers, Companies, or any third parties involved. Candou disclaims any liability for damages incurred by users as a result of the conduct or negligence of these individuals or entities.

Candou shall not be held liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemic or pandemic, war, terrorism, labour disputes, governmental actions, or failure of suppliers, service providers, or telecommunications networks.

Candou shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, loss of data, or reputational harm, even if advised of the possibility of such damages.

Candou’s total aggregate liability to any user, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by such user to Candou in the twelve (12) months preceding the event giving rise to the claim.

22. Indemnification

Users agree to indemnify, defend, and hold harmless Candou, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages. Losses, costs, and expenses, (including reasonable legal fees) arising out of or in connection with their use of the Platform, breach of these Terms, or violation of applicable law.

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